01. Who We Are

Gifts Unseen operates the retail website giftsunseen.com. For enquiries about personal data, contact sales@giftsunseen.com .

Address: 29 George Street, Broughton, Brigg, DN20 0LB, United Kingdom.
Telephone: 07830 053430.

For personal data processed for our own business purposes, Gifts Unseen is the data controller.

02. Information We Collect

• Contact and order details: name, email address, telephone number, billing and delivery addresses, items ordered and order history.
• Personalisation details: names, dates, messages, photographs, designs, logos and other material submitted for custom products.
• Payment information: payment status and transaction references. Full card details are normally handled by payment processors.
• Customer service: messages, enquiries, complaints and correspondence.
• Website information: browser, device, IP address, cookie identifiers and website activity, where collected.
• Marketing preferences: subscriptions and communication preferences, where applicable.

Please avoid uploading unnecessary sensitive personal information.

03. How We Use Your Information

• To accept, produce, personalise, pack and deliver orders.
• To process payments, refunds and order updates.
• To respond to enquiries and provide customer support.
• To maintain our website and prevent fraud.
• To meet tax, accounting and legal obligations.
• To send marketing where permitted.
• To improve website performance where tracking is permitted.

04. Our Legal Bases

Under UK GDPR, our legal bases depend on the purpose:

• Contract: processing orders, personalisation, delivery, refunds and customer service.
• Legal obligation: complying with tax, accounting and consumer protection requirements.
• Legitimate interests: proportionate fraud prevention, service security and business administration.
• Consent: where required for optional cookies or marketing activities. You may withdraw consent at any time.

05. Personalised Gifts & Uploaded Designs

When you provide names, messages, photos or artwork for personalised products, we use that information to prepare and fulfil your order and handle related queries.

Your artwork may be accessed by our staff and necessary production service providers.

Please ensure you have permission to share personal information or images belonging to others.

We do not treat customer-uploaded artwork as permission to use it in public advertising.

06. Who We Share Data With

We may share relevant information with trusted providers, including:

• Our ecommerce provider, Shopify.
• Payment processors and fraud prevention services.
• Delivery couriers and shipping management providers.
• IT, customer support and accounting providers.
• Marketing and analytics providers, where permitted.
• Regulators or authorities where legally required.

We do not sell customer contact lists. Providers may act as processors or independent controllers depending on their services.

07. Cookies & Analytics

Our website may use essential cookies for basket, checkout and security functions.

Optional analytics, advertising or personalisation cookies are subject to applicable consent requirements.

Where optional cookies are used, you should be able to accept or reject them through website cookie controls. You may also manage cookies in your browser.

08. International Data Transfers

Some technology providers may process personal information outside the UK.

Where UK data protection law requires safeguards, we rely on appropriate arrangements such as UK adequacy regulations or recognised contractual protections.

09. How Long We Keep Data

We keep personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, legal compliance and resolving disputes.

Order and transaction records may need to be retained for several years for tax and accounting purposes.

Personalisation files, customer messages, marketing preferences and technical records may have different retention periods.

We review retention needs and delete or anonymise information when it is no longer required.

10. Keeping Your Information Safe

We take appropriate technical and organisational measures to protect customer information.

These include limiting access to those who need information for their work and using reputable service providers.

No online service can guarantee absolute security.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion where applicable.
• Request restriction of certain processing.
• Object to processing and direct marketing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To make a request, email sales@giftsunseen.com .

We may need to verify your identity. We normally respond within one month, subject to lawful extensions or exemptions.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk .

12. Children & Other Websites

Our retail website is not specifically directed at children.

If we discover personal information has been collected inappropriately, we will take suitable steps.

Our website may link to third-party sites. Their own privacy policies govern their use of personal information.

13. Changes to This Policy

We may update this policy when our services, providers or legal requirements change.

The current version will be published here with its updated date.